Custom Solutions Manager

Circa $120,000 plus bonus    Boston, MA

Our client is an international provider of commercial intelligence and custom solutions for the pharmaceutical and medical device industries. Following significant growth they are expanding their custom solutions team globally.

The Role

The custom solutions team works with a range of client organisations globally – from major global pharma and biotechs, to financial services organisations and industry associations. Our client supports C-level executives in making properly informed decisions.

The role of Custom Solutions Manager (US) is a key Boston-based position working with teams from around the world, primarily the Custom Solutions team and sales teams in the US, Europe, and Japan. Some travel may be required for client engagements.

Reporting into the Head of Custom Solutions, the Custom Solutions Manager (US) will manage a wide range of aspects of development and delivery of the Custom Solutions business in the US. The role is primarily focused on two complimentary aspects:

  • Supporting the sales and marketing organisation to develop Custom Solutions leads and opportunities: the position occupies a key role enabling sales as a “specialist/subject matter expert” to facilitate client discussions, lead qualification, feasibility assessment, and relationship development.
  • Working with the rest of the global Custom Solutions team to deliver custom client projects: the position occupies a key role as the team’s representative in the US, liaising with clients directly to deliver project results in addition to working closely with the Custom Solutions team to collect, analyse, and interpret information as part of custom client projects.

The Custom Solutions Manager (US) will also play a key role in driving repeatability within the Custom Solutions business and ensuring linkages with the core subscription business.


  • Project Delivery: Take ownership for and drive delivery of client projects to an exceptionally high level of quality and accuracy, including:
    • Translating successful bids into concrete resourcing and analysis plans
    • Data-gathering (e.g. from core datasets, external sources such as press releases/government websites/medical literature, and primary research)
    • Structuring, cleansing, analysing and interpreting data to produce insightful and actionable outcomes for inclusion in client deliverables, including modelling as required (e.g. sales forecast modelling)
    • Storyboarding and populating client report deliverables and executive summaries
    • Creating ‘zero-defect’, client-ready output in appropriate format (mainly Excel, & PowerPoint)
    • Supporting client communications and relationship development
    • Matrix managing project teams as appropriate
    • Mentoring and training the Custom Solutions and wider teams as required
  • Business development: Provide key input to develop client opportunities and support the sales and marketing teams during the lead generation and qualification process, including:
    • Developing materials to support marketing campaigns
    • Supporting development and evolution of sales support materials and training
    • Working with the broader Custom Solutions and Sales teams, and prospective clients, to qualify and scope opportunities
    • Supporting proposal development, feasibility assessment, and project pricing
  • Others: Provide wider input to support growth of the Custom Solutions and broader business, including:
    • Supporting development of thought leadership (analysis, written pieces, presentations as appropriate)
    • Providing use cases and other quality assurance feedback to Product Development, Product Management, and Operations teams
    • Supporting evolution of the Custom Solutions strategy (e.g. offering evolution, resourcing model, geographic expansion)


Must haves:

  • At least 6yrs work experience in relevant commercially-focused and client-facing roles (e.g. consulting, pharma), including working closely with sales and marketing organisations to drive business growth
  • Experience delivering quantitative analytical projects within the Pharma / Biotech industry in a client-facing role, including sales forecasting and valuation analysis
  • Strong understanding of biopharma industry (market dynamics, competitive / regulatory landscape, key trends, etc.)
  • Relevant academic background (PhD or MBA desirable)
  • Ability to travel as required
  • Eligible for work in the US



  • Knowledge of specific data types: Real World Evidence, Pricing & Market Access, Epidemiology
  • Knowledge/experience of designing and building data visualisation applications







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